Shipping policy
At Art By Aaron Dye, we strive to ship your orders promptly and ensure a positive experience from purchase to delivery. Please read our shipping policy below for important details regarding processing times, shipping methods, and international orders.
Order Processing
- Processing Time: 1–3 business days from the time your order is placed.
- We process orders 7 days a week, but please note that USPS only ships Monday through Saturday in our rural area.
- You will receive an order confirmation email immediately upon placing your order, followed by a shipping confirmation email with tracking information once your package has been shipped.
Domestic Shipping (United States)
- Free Shipping Method: USPS Ground Advantage
- Delivery Estimate: Once shipped, orders typically arrive within 2–5 business days (varies based on your location).
- Tracking: A tracking number will be provided in your shipping confirmation email so you can follow your package’s progress.
International Shipping
- We do ship worldwide, but free shipping is not available for international orders.
- Shipping Rates & Delivery Times: Calculated at checkout based on your location and package weight. Delivery times vary by destination.
- Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT) once it reaches your country. These charges are not included in our shipping fees and are the responsibility of the customer.
Order Tracking
- You will receive a shipping confirmation email with tracking details as soon as your order leaves our facility.
- It may take 24–48 hours for your tracking information to update.
Shipping Delays & Exceptions
- We do our best to ensure timely deliveries, but occasional delays may occur due to factors beyond our control (e.g., weather events, carrier delays, or remote delivery locations).
- USPS does not pick up or deliver on Sundays in our rural area, which may extend shipping timelines for orders placed late in the week.
Missing, Lost, or Damaged Packages
- If you suspect your package is missing, lost, or has been damaged in transit, please first track your package using the tracking number provided.
- If your concerns persist, contact us at artbyaarondye@gmail.com with your order number, and we will work with the carrier to resolve the issue.
- Please note that we are not responsible for packages once they have been marked “Delivered” by the carrier.
Returns & Refunds
- For returns, exchanges, or refunds, please refer to our Return Policy for detailed instructions.
- Shipping fees (where applicable) are non-refundable unless the return is due to our error or the product arrives damaged.
Contact Us
If you have any questions or need assistance with your order, please reach out to us:
- Email: artbyaarondye@gmail.com
- Business Hours: Mon-Friday 9am-5pm
We appreciate your business and aim to provide a smooth shipping experience. Thank you for choosing Art By Aaron Dye!